Refund policy
Your Satisfaction is Our Priority
At Gecko Store, quality and performance come first. We take pride in every piece of gear we ship and want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee.
Returns
- Timeframe: You may request a return within 30 days of receiving your order.
- Cancellations: Order cancellations are only possible within 1 hour of placing your order.
Return Conditions
To be eligible for a return, the product must be:
To be eligible for a return, the product must be:
- Unused and in the same condition that you received it.
- In its original, sealed packaging.
- Please note: For hygiene and safety reasons regarding wearable gear, used items cannot be returned.
Procedure
To start a return, please email us at support@geckostore.shop with:
To start a return, please email us at support@geckostore.shop with:
- Your Order Number
- A brief explanation of your request
If your return is approved, we will provide you with the designated return address and instructions.
- Note: Return shipping costs are the responsibility of the customer.
Refunds
- Inspection: Once we receive and inspect your item, we will notify you via email regarding the approval or rejection of your refund.
- Processing Time: Approved refunds are processed back to your original payment method within 7 business days.
Delayed Refunds
If you haven’t received your refund after 7 business days:
If you haven’t received your refund after 7 business days:
- Check your bank account again.
- Contact your credit card company (it may take time before your refund is officially posted).
- Contact your bank.
If you’ve done all of this and still have not received your refund, please reach out to us at support@geckostore.shop.
