Refund policy
Refund & Return Policy
Your Satisfaction Is Our Priority
At Gecko Store, quality and customer satisfaction are important to us. We want you to feel confident when shopping with us, which is why we offer a 30-day return window on eligible purchases.
Returns
You may request a return within 30 days of receiving your order. We accept returns for both defective and non-defective products.
Exchanges
We accept exchanges if you need a different size or item. Please follow the standard return process below to initiate an exchange.
Order Cancellations
Orders may be cancelled within 1 hour of placing the order. After this period, your order may have entered processing and cannot be cancelled.
Product Condition & Return Window
To be eligible for a return, the product must be in New condition only:
- It must be unused, unworn, and in the same condition as when you received it.
- It must be in its original, unopened packaging with all original accessories included.
How to Request a Return
To request a return, please email us at support@geckostore.shop and include your order number.
Please do not send your product back before contacting us and receiving return instructions. Once your return request is acknowledged, we will provide you with the correct return address.
Return Method & Fees
- Return Method: All returns must be sent by mail.
- Return Label Fee: The customer is responsible for purchasing and organizing their own return shipping label and covering all return shipping costs.
- Restocking Fees: There is no restocking fee ($0.00) charged for returning an item.
Refunds & Processing Time
Once your returned item is received, we will inspect it to confirm it is in new condition.
- Approved refunds will be automatically issued to your original payment method.
- The refund processing time takes up to 7 days after the return has been inspected and approved.
- The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@geckostore.shop as soon as possible. Please include your order number and clear photos showing the issue so we can resolve it quickly.
Delayed Refunds
If your approved refund has not appeared after the 7-day processing period:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as it may take additional time for the refund to be posted.
- Contact your bank to confirm whether the refund is pending.
If you have completed these steps and still have not received your refund, please contact us at support@geckostore.shop.
Contact Us
For questions regarding returns or refunds, please contact:
- Gecko Store
- Email: support@geckostore.shop
