FAQ
Frequently Asked Questions (FAQ)
How can I contact customer support?
You can reach our customer support team by visiting our Contact Us page or by sending an email to support@geckostore.shop. Our team aims to respond to all inquiries within 24 hours (Monday–Friday).
Where do you ship to?
We ship to the United States, Canada, United Kingdom, Australia, and New Zealand.
What are the shipping costs?
We offer Free Standard Shipping on all orders nationwide and internationally. There is no minimum purchase requirement, and the shipping cost at checkout is always $0.00.
How long will it take to receive my order?
Below are the estimated delivery times for most orders:
- Order Cut-Off Time: 11:00 PM Eastern Time (ET). Orders placed after this time will begin processing the next business day.
- Order Processing Time: 1–3 business days.
- Transit Time: 4–6 business days.
- Estimated Total Delivery Time: 5–9 business days.
For more details, please read our full Shipping Policy.
Is my payment information safe?
Yes. Your security is very important to us. All transactions on https://geckostore.shop are protected using SSL encryption technology to ensure your payment and personal information remain secure. We also work with trusted third-party payment providers, and we do not store your full payment details.
What payment methods do you accept?
We accept several secure payment methods including:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Depending on your region, additional local payment methods may appear at checkout. For more details, please read our Payment Policy.
Where can I learn more about your store policies?
You can learn more by visiting the following pages on our website footer:
- Shipping Policy
- Refund Policy
- Privacy Policy
- Payment Policy
- Terms and Conditions
The estimated delivery time has passed. Where is my order?
Most orders arrive within the expected delivery timeframe. However, occasional delays may occur due to shipping carriers, customs processing, or high demand. You can track your order using the tracking number sent to your email after shipment.
If you have not received your order within 3 days after the estimated delivery time, please contact our support team for assistance.
How long after a purchase can I request a refund?
You may request a return or refund within 30 days after your order has been delivered. For more details about eligibility and the return process, please review our Refund Policy.
Trade name: Gecko Store
Email: support@geckostore.shop
Customer Support Hours
- Monday to Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
- Saturday & Sunday: Closed
- We aim to respond to all email inquiries within 24 business hours.
